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![Shipping & Returns]() | Shipping & Returns
Returns
New Concepts offers no refunds on returned merchandise, only replacements or credits toward the next purchase. Merchandise should be inspected immediately upon receipt for damage or defect; if found in such condition it must be returned within thirty (30) working days of receipt. After thirty (30) days, the purchase becomes the responsibility of the retailer. There will be a 15% restocking fee on all returned items. Items must be returned in their original condition with the original tags. Some sale and promotional items may be non returnable. Check your invoice for details. All videos are non returnable. Any piece that has been cut, colored, permed or altered in any way is non-refundable and non-returnable.
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Shipping
U.P.S. and Federal Express are our primary carriers for overnight, two-day, three-day, ground, C.O.D. as well as pre-paid and credit card orders. New Concepts can track packages through both delivery companies.
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Payment Terms
New Concepts accepts business checks, money orders, and major credit cards for payment. Depending on ordering volumes, customers can prepay on account or pay on a net-basis, with credit approval. Credit applications are available upon request. Visa, MasterCard and American Express are accepted. Appropriate bank and processing fees will be accessed on all returned checks.
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